banker Privacy Policy
This page describes what we collect when you use banker and how we keep that data protected. We take your privacy seriously — your personal information is encrypted, stored securely, and shared only where necessary to operate our platform or comply with law.
Our services are available only where local law permits. Depending on your location, different privacy rules may apply to how we handle your data. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our commitments to you are the same: we collect only what we need, we keep it safe, and we respect your rights.
This policy explains what data we collect, who we share it with, how long we keep it, and what rights you have. If you have questions, contact our support team through your banker account.
What data we collect on banker
When you register on banker, we collect your email, password hash, name, date of birth, and contact phone number. During Know Your Customer (KYC) verification, we ask for a valid identity document (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). This information helps us verify your identity and comply with anti-money laundering regulations.
When you use banker, we collect transaction data — your deposits, withdrawals, wagers, and account balance. We track your gameplay across all categories: sports betting via Allbet, live-dealer tables like Baccarat and Dragon Tiger, slot games like Aviator and Fortune Tiger, and arcade titles. We do not collect the outcome of individual spins or hands, only aggregate wager amounts and your tier progression.
We also collect technical data — your device type, browser, IP address, and login timestamps. This helps us detect unusual activity, prevent fraud, and provide support when you experience technical issues.
We do not collect biometric data, browsing history outside banker, or any personal information beyond what is necessary to operate your account.
How we use your data on banker
We use your data for four main purposes. First, we verify your identity and comply with regulatory requirements — your KYC information is checked against government databases and financial watchlists to ensure you are who you say you are. Second, we process your transactions — your banking details are shared with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank) to execute deposits and withdrawals. Third, we operate your account — we track your tier status, calculate your weekly cashback, and manage your loyalty rewards. Fourth, we prevent fraud and abuse — we monitor for suspicious patterns and restrict accounts that violate our terms.
We use your email to send you transactional notifications (deposit confirmations, withdrawal status, bonus credits) and promotional updates about new offers and seasonal bonuses. You can opt out of promotional emails anytime through your account settings, but transactional emails are required to operate your account.
Third-party processors and international data flow
Our servers may sit outside your jurisdiction — your data may be stored and processed in countries other than Indonesia. We ensure that all processors we work with maintain standards of protection equivalent to our own. These processors include payment gateways (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), KYC verification services (identity and address checkers), and cloud hosting providers (for account storage and backup).
We do not transfer your data to processors without legal contracts requiring them to protect it and use it only for the purposes we specify. If a processor experiences a breach, we notify you as soon as we become aware.
How long we keep your data on banker
We keep your account data for as long as your banker account is active. If you close your account, we retain transaction records for seven years to comply with financial record-keeping regulations. We delete personal data like your identity documents and address proof after verification is complete — we do not store these indefinitely.
If we have reasonable grounds to suspect fraud or a breach of our terms, we may retain your data longer for investigation and dispute resolution purposes.
We believe you should know what data we hold and why. Transparency about data handling builds trust on banker.
Your rights on banker
You have the right to access your data. Log into your banker account anytime to review your profile, transaction history, and tier status. If you want a full export of your data in a structured format, contact our support team and we will provide it within standard response windows.
You have the right to correct inaccurate data. If your name, email, or contact details are wrong, update them through your account settings. If you need help, contact support.
You have the right to delete your account. If you close your banker account, we delete your profile data (email, password, personal details) but retain anonymized transaction records as required by law. Closing your account is permanent — you will lose access to any remaining balance, so withdraw your funds first.
You have the right to object to specific data uses. If you do not want promotional emails, opt out in your account settings. If you believe we are processing your data unlawfully, contact our support team or file a complaint with your local data protection authority.
Cookies and tracking on banker
We use cookies to keep you logged into banker and to remember your preferences (language, theme). These cookies are essential to the platform's function. We also use analytics cookies to understand how you use banker — which games you play, how long you stay, common errors you encounter. This helps us improve the platform but does not track you outside banker.
Most browsers allow you to control cookies through settings. If you disable cookies, banker may not function properly.
Security measures on banker
We encrypt your data in transit (using SSL/TLS) and at rest (using AES-256 encryption). We use firewalls and intrusion detection to prevent unauthorized access. We require two-factor authentication (2FA) as an optional security layer — we recommend enabling it. Our staff access your data only when necessary to support your account or investigate fraud, and all access is logged.
We cannot guarantee absolute security — no system is non-specific info safe. If we detect a breach affecting your data, we notify you immediately and take steps to mitigate harm.
Updates to this policy
We may update this privacy policy from time to time. If we make material changes, we will notify you by email and provide a notice period before the new policy takes effect. Your continued use of banker after the notice period means you accept the updated policy.
Contact us about privacy on banker
If you have questions about this policy, want to request your data, or wish to close your account, contact our support team through your banker account dashboard. We provide support in English and aim to respond within standard timeframes. You can also review our terms and conditions and about us page for additional information about how banker operates.